Online help and support

Whether you want to talk to our Digital Support experts, find just the right self-help article or look for online help guides, you’ve come to the right place for answers.

  • To start browsing for FAQs, please use the navigation links in the right-hand menu.
  • Help guides for our most popular online services are listed below. 
  • If you wish to Contact us, our details are in the right-hand menu

Help guides

Primary 

ActiveLearn Primary help 

ActiveLearn Primary includes Abacus, Bug Club, Heinemann ActiveMathsRapid, Science Bug and Wordsmith

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SuccessMaker help

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Secondary

ActiveLearn Digital Service help includes help on ActiveTeach and ActiveLearn 

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Rapid Plus help


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