NVQ/SVQ Level 3 Business & Administration Candidate Handbook

Part of the NVQ Customer Service and Business & Administration series

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Price

£25.99

ISBN

9780435046880

Publication Date

May 2011

Format

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↓ Contents listing

↓ Customer reviews

The best support for the new NVQ/SVQ Business and Administration standards

Brand new, full-colour Candidate Handbook with accompanying website to support the new Business & Administration standards at Level 3.

• Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Business and Administration standards. 
• Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
• Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly.
• Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career.
• Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best.
• Suitable for all awarding organisations, including OCR, EDI, C&G, Edexcel and EAL.

Contents Listing

Q301: Manage own performance in a business environment
Q302: Evaluate and improve own performance in a business environment
Q303: Work in a business environment
Q305: Work with other people in a business environment
Q308: Supervise a team in a business environment
Q309: Communicate in a business environment
Q312: Design and produce documents in a business environment
Q322: Plan and organise meetings
Q328: Deliver, monitor and evaluate customer services to internal customers
Q329: Deliver, monitor and evaluate customer services to external customers

The following Level 2 Units are available on the companion website www.contentextra.com/customerservice|

Q113 Use occupational and safety guidelines when using keyboard
Q208 Use a diary system
Q211 Provide reception services
Q219 Store and retrieve information
Q220 Archive information
Q221 Use office equipment
Q227 Respond to change in a business environment
Q256 Meet and welcome visitors
Plus coverage of the technical certificate units