S/NVQ Level 2 Business and Administration Student Book

Part of the S/NVQ Business & Administration series

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Price

£23.99

ISBN

9780435463335

Publication Date

March 2006

Format

Authors

Carol Carysforth, Carol Carysforth

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The best support for the S/NVQ Business and Administration standards!

This full-colour book with an accompanying CD-ROM is written by Carol Carysforth especially for the S/NVQ Business and Administration at Level 2.

• Activities are integrated within each unit to ensure that candidates practise their key skills and apply theory as they are learning.
• ‘Evidence Planning’ boxes provide guidance throughout each unit to help learners think about and plan what evidence they will produce for their portfolio.
• Links to core units within the optional units, highlight opportunities to gain evidence towards the mandatory units of the portfolio.
• Each unit contains a ‘Snapshot feature’ linked to topics, to provide real-life examples that candidates can relate to.
• Useful 'Changing places' features show how various skills are transferred between different jobs.
• Special sections ensure candidates can build knowledge towards their Technical Certificate.

Contents Listing

Level 2 - units covered

Core:
201 Carry out your responsibilities at work
202 Work within your business environment Options (book):
110 Ensure your own actions reduce risks to health and safety
203 Manage customer relations
204 Manage diary systems
205 Organise business travel and accommodation
206 Deal with visitors
209 Store, retrieve and archive information
219 Use a telephone system
220 Operate office equipment

Options (CD):
213 Use IT to exchange information
214 Use word processing software
215 Use spreadsheet software
216 Use database software
217 Use presentation software