Help using the Website

 

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Searching

Using the search

Finding old and new ISBNs

 

Downloading files

Downloading files - the basics

Different file types

Problems with downloading files

Password protected files

Cookies

What are cookies?
Browser settings and enabling cookies

 

Whitelisting emails from us

Outlook 2003

Outlook 2007

Outlook 2010

Hotmail

Gmail 

 

Other

Links to social bookmarking sites

Problems with software demos

 

 

Searching

 

Using the search

You can find the website search in the top right hand corner of the website. You can use this search the site on product titles, ISBNs, keywords, author names etc.

 

Finding old and new ISBNs

All product ISBN numbers now have 13 digits. You may occasionally find that you have an old product with a 10 digit ISBN. If you need to find it on the website you can still search using the 10 digit ISBN and find your product.

 

Downloading files and resources

 

Q: Downloading files 

On many parts of the heinemann.co.uk website you will find resources to download. These may be free resources to use alongside the products you've bought from us, they may be patches for software, or they may be paid-for PDF resources, usually extra units from a core title.

 

Files available for download are displayed by filename and size, along with a logo to show what type of file they are.

Depending on your computer and operating system, there are two common ways to download a file.

  • If you left-click the file you want, your computer will either try to open the file immediately, or will prompt you to save the file onto your hard-disc.
  • Alternatively, you may right-click the file, and select "Save As..." from the menu of options. You will then be prompted to select a location on your computer to save your file to.

 

Different file types

These are the most commonly used file types used on this website:

 

PDF image  PDF: Portable Document Format.

This is the most common file type found on our website. To open these files, all you need is the free PDF reader from Adobe Acrobat. Visit their website and follow their instructions on how to install.
File extension: .pdf

If the file fails to open, the most common solution is to upgrade your copy of Acrobat Reader to version 5. If you are prompted for a password, then the file you have downloaded is a protected resource that belongs to a specific book title. You will need the password from the relevant  book to open the file.

Word doc image Word file.

This document can be opened in Microsoft Word, which is a common word processing programme supplied with many computers.

File extension: .doc

 

If you have problems opening a Word file, the most common reason is that your version of Word is older than the version used to create the file. You might need to update your version in order to view the file.

zip image Zip archive.

To open a zip archive, you'll need an up-to-date version of WinZip, which is freely available from the winzip website. Zip files can be password protected: if you are prompted for one when opening the file, refer to the book you found the link in.
File extension: .zip

Other file types:
Exe image An executable file.

Double-click to open.
File extension: .exe

mbd image A database file.

You'll need Microsoft Access or another database programme for this to work.
File extension: .mdb

ppt image Powerpoint presentation.

This is another Microsoft file.
File extension: .ppt

txt image Text document.

This file can be opened by nearly every computer, and contains plain text.
File extension: .txt

xls image Excel spreadsheet.

You will need a up-to-date copy of Microsoft Excel to open these.
File extension: .xls

swf image Flash file.

You will need the Flash player, freely available from the Adobe website. If you are having problems viewing a flash file, the most common problem is that you have an old version of the player. Simply visit the website to download the latest version.

File extension: .swf 

 

jpeg image  Image file.
Many different programmes can open this type of document.
File extensions: .gif, .jpg, .tiff, .bmp

Problems with downloading files

Having problems downloading files?

 

The most common reason is that you do not have the correct programme installed to read the downloaded file. Read the "different file types" section to find out what the appropriate programme is. If you do have the correct programme installed, make sure that it is updated to the most recent version of the software. For instance, Acrobat Reader 5 may not be able to open files created in Acrobat 6.

 

NETSCAPE USERS: If the filename of the PDF contains spaces (E.g."http://www.heinemann.co.uk/resources/maths resources.pdf") then netscape may have problems locating the file.
You can try fixing this by putting in "%20" in place of any spaces, like so:
"http://www.heinemann.co.uk/resources/maths%20resources.pdf".
We apologize for this and are working on renaming our files so this stops being a problem.

 

 

Q: The file asks me for a password!

A: Some files are password protected, particularly PDFs. This is done if the file is only intended for the users of a certain book. You will need the password from the relevant  book to open the file.

 

About Cookies

 

What are cookies?

A cookie is a small text file that we put onto your machine. It allows us to recognise you on subsequent visits to the site.

The first time you visit the site and make use of the shopping facility, we use the cookie to give you a unique 'shopping basket' Next time you return to the site, the cookie allows us to recognise you and give you back your unique basket.

If on your first visit you have entered your name, delivery address etc we can call back the details you have given us and automatically fill in information such as name, delivery address and so on, hopefully saving you time.

 

Browser settings and enabling cookies

To allow us to protect your information, we must be able to verify your identity each time you request or send information to our site. We do this by reading a cookie file (a string of numbers) stored on your computer. In order for this process to work, you must have your Internet browser configured to accept cookies. You can browse the site without cookies, but need to accept cookies if you want to place an order, or many other functions.  You'll probably find that your browser is automatically set up to accept cookies, but if you have any problems, do check using the process below.

 

Enabling cookies with Internet Explorer v7

 

1. Click Tools then Internet Options.

  

IE7 Cookie Settings Internet Options

 

2. Click on the Privacy tab.

3. The slider on the Privacy panel has 6 settings, from Block All Cookies to Allow All Cookies.  Our website will work as long as you do not have ALL cookies blocked (maximum security). Medium security is ample for most people's needs.

 

 IE7 Cookie and Security Settings

 

4. If you insist on maximum privacy, but want to allow cookies on individual, specified sites, you can set allowed sites by clicking the SITES : Type in the website address, then select Allow before clicking ok then save.

 

Sites_example

  

Whitelisting emails from us

 

Outlook 2003

1. Open the email message from the sender you want to add to your address book.

2. Right-click Click here to download images in the gray bar at the top of the message.

3. Click Add Sender to Senders Safe List to finish.

 

Outlook 2007

1. Right-click on the email you received (in the list of emails).

2. Click Junk E-mail.

3. Click Add Sender to Safe Senders List to finish.

 

Outlook 2010

1. Click the Home tab.

1. Click the Home tab.

2. Click Junk.

3. Click Junk E-mail Options.

4. Click Safe Senders.

5. Click Add.

6. Enter the email address you wish to whitelist and additional information if you wish.

7. Click OK to finish.

 

Hotmail

1. Open an email from the sender that you want to whitelist.

2. Click Add to contacts next to the email to finish.

 

Gmail

1. Open an email from the sender that you want to whitelist.

2. Click on the little down-pointing-triangle-arrow next to “reply.”

3. Click Add (email address)to contacts list to finish.

 

Links to social bookmarking sites

 

You can now bookmark many of our pages in your favourite social bookmarking sites by clicking on the links at the bottom of the page. Look out for the image below:

 

Bookmarking links

 

These sites allow you to store, organise and share links to interesting websites you've found. You can access these links yourself from any computer, share them privately with your friends, or share them across the internet with people of similar interests.

 

This means, if you come across a part of the site that you find interesting, or would like to share, you simply click on one of the links to add it to your list.

 

Most of these sites are free, but you do need to register to use them. You can find out more about them below:

 

Del.icio.us
To register, go to: http://del.icio.us/register

For more information: http://del.icio.us/about

 

Digg
To register, go to: http://digg.com/register

For more information: http://digg.com/about

 

reddit
To register, go to: http://reddit.com/login

For more information: http://reddit.com/help/faq

 

Facebook
To register, go to: https://register.facebook.com/r.php

For more information: http://www.facebook.com/about.php

 

StumbleUpon
To register, go to: http://www.stumbleupon.com/sign_up.php

For more information: http://www.stumbleupon.com/about.html

 

Having problems with some of our online software demonstrations?

 

Here's a couple of things to check.

 

1. Flash

To view our demos properly, you will need the latest version of Flash. You can download the latest Flash reader FREE here. This solves most problems, so please try this first.

 

2. Launching files

In some of our demos, you will click on a link or button to launch a file (eg Word, Powerpoint, PDF). If your page just re-loads when you do this, and nothing happens, try holding down your control key as you hit the link/button. Some computers block the file from launching, but holding down the control key should solve the problem.

 

3. Trusted sites

In some computer systems, you will need to set us up as a trusted site to view our demos properly. The instructions below describe how to do this on Internet Explorer 6, but most internet browsers are similar.

 

Open your browser, and click on Tools, then Internet Options

 

Internet options 2 image

 

Select the Security tab, then click on Trusted Sites

 

Trusted sites 2 image

 

Click the Sites button, and add http://www.heinemann.co.uk to the list

 

Trusted Sites 3 image

 

Click OK and OK.

 

3. Still having problems?

If you are still having problems, please give us a call on 0845 313 8888.

 

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