Shopping with us

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> How to order from the website     > Using fast shop     > Emailing your shopping basket

> Eprocurement    > Ecommerce security     > Purchase order numbers in ecommerce

> Other ways to order     > Discounts     > Delivery options    > Order history     > Returns    

> Damaged items     > Application to open a credit account     > Payment methods    

> Inspection, approval, free trials and evaluation    

> Online subscriptions for international customers 

> Page end

 

How to order from the Website

There are 3 different ways that you can order your products.

 

 

1.  From series/programme pages

Browse to the series you are interested in, and click on the Buy tab. Scroll down to the  product(s) you want to buy, type in your quantity, and click on Add to basket . If you are ordering on an establishment account and would like to order an inspection/approval copy or free trial, simply click on the Try tab instead, and follow the link to evaluation copies. Don't forget you can only order one copy of any evaluation title.

 

2. From individual product pages

Find the individual product you are interested in, either by clicking on a link from a series Buy page, or by using the search box and searching for the product name or ISBN. Click on the Add to basket button that appears on the page.

 

3. Using "Fast shop"

If you have a list of ISBNs to order, the best way to order is using the Fast Shop link on the top section of the website. Simply type in the ISBNs that you require into the online order form, select your quantity, and click Add to basket .

 

Whatever way you choose, your products will end up in your online shopping basket.

  • When you have all the items you require, click on View basket .
  • Check that your items are correct, then click the Go to Checkout button and follow the instructions on screen.

  • If you are ordering on an establishment account, you will be asked for your email address and your establishment postcode. If you are ordering using a credit or debit card, you will be asked for your email address, credit card number and expiry date. Please have all these details to hand.

  • Once you have inputted your details, you will see your shopping basket again. At this stage, you have the option to add in a reference number, or purchase order number, which will be quoted on your invoice. As we now have your full details, we'll also display your VAT and delivery charges. (NB: Customers in Germany and Sweden please see special note ). You have plenty of time to alter the order details, or change your mind. You can remove items from your shopping basket at any time. Don't forget to click recalculate after you have deleted any items.

  • Once you have placed items in your shopping basket they will remain there for 60 days. They will only be removed if you click the Complete your Order button, or you remove them by clicking on the empty basket button. If you haven't purchased the items in your basket after 60 days, the items will simply be deleted from your basket.

  • To process your order, simply click the Complete your Order button.

  • Once you have placed your order you will automatically receive a confirmation email, containing your order and delivery details.

 

Email your shopping basket

You can now email the contents of your website shopping basket to a colleague. They can follow a link in the email to open our website on their computer - but with your products in their shopping basket! Find out more .

 

Eprocurement

We're working towards making our ecommerce system compatible with the Captia SIMS FMS and the PECOS system. If you'd like to be involved in testing, please let us know.

 

 

Ecommerce security

We take online security very seriously, and have put in place a range of security measures to protect your security and personal information and ensure that no-one has access to it. You can have total confidence when purchasing from us.

  • All sensitive information is protected by our 128-bit SSL (Secure Sockets Layer) encryption engine which provides industry standard levels of security. This means that your information cannot be read by anyone else.
  • We use firewalls and monitoring tools to identify any potentially fraudulent behaviour.
  • You can only access your ecommerce account using a password you have chosen.
  • We store your personal information away from our web servers on separate, secure machines that have no direct public access.
  • We are fully PCI compliant and offer verify by VISA and MasterCard SecureCode.
  • We have a dedicated security team that investigates new technologies, monitors activity and responds promptly to any security issues.

 

Purchase order numbers in ecommerce

Need to add a purchase order number to your order? On the last page of ecommerce there is an option to do this, and the number will be added to your invoice.

 

Other ways to order

Customers ordering in the UK

Please contact our customer service department on:

Phone: 0845 6301111. Calls cost 3p per minute plus your phone company's access charge. 
Email: myorders@pearson.com

Post:
Orders Department
Customer Operations
Pearson Education
Edinburgh Gate
Harlow
Essex
CM20 2JE

 

You are welcome to send either your official requisition form or one of our order forms. You can find all our catalogue online. 

 

Customers ordering outside the UK

Please contact your local area contact or our customer service department on:

Phone: +44  1279 623925
Email: icsorders@pearson.com

Post:
International Customer Services
Pearson Education
Edinburgh Gate
Harlow
Essex
CM20 2JE
UK

Please note: ordering via this website is not available to customers in South Africa.

 

Discounts

We offer special discounts when you order online - sign up to our enewsletters to receive the latest codes.

For Secondary and Vocational products:

Spend £500 or more and receive a 5% discount on your order.

Spend £1000 or more and receive a 10% discount on your order.

Spend £2000 or more and receive a 20% discount on your order. 

 

And UK customers - spend £100 or more and get free delivery on your order!

 

Start saving now!

 

Please note, some products are excluded from this tier discount:

  •  All Primary products
  • Edexcel and BTEC Curriculum Materials (eg specifications, SAMs etc)
  • Think Future
  • Primary Professional Development Bespoke INSET days and all Phonics Matched Funding courses
  • Varndean Advantage DiDA and Audit DiDA
  • ICT Links
  • ICT Matters e-tutor software
  • ProActive
  • Mediastage
  • ActiveTeach packs and the ActiveLearn range
  • Rapid Plus online subscription products
  • Rapid Plus Easy Buy Packs
 

 

Due to the size of these products, we advise you to contact your local consultant who'll be able to create the best package for your school. However, do take a look at the wide range of information and sample material on our website.

 

Promotional codes

Promotional codes or promo codes are discount codes that you may receive from us in our communications, particularly our enewsletters . You can redeem these by typing your code into a box in your shopping basket when you order online, and hitting "Update Basket". These promo codes can only be used once per person, and may only be used on firm orders.

Please note: Many discount codes only apply to customers based in the UK

 

Delivery Options

UK Educational Establishments

  • We aim to deliver within 2-3 working days of receipt of your order, if the item is in stock. The only exception is print on demand titles which are often batched and may take 2 weeks to arrive. During the summer holidays, we hold on to your order until your school or college is back. If you need your order delivering to your establishment during the holidays, simply give our team a call on 0845 6301111. Calls cost 3p per minute plus your phone company's access charge.
  • We use ParcelForce to deliver most of our parcels.
  • Small parcels or single items may go out by First Class Royal Mail.
  • Postage and packing is free for all inspection and approval orders.
  • Firm orders will be charged £4.50 postage and packing.

 

UK Credit/Debit Card Customers

  • We aim to deliver within 2-3 working days of receipt of your order, if the item is in stock. The only exception is print on demand titles which are often batched and may take 2 weeks to arrive.
  • We use Royal Mail (first or second class) or parcel carrier depending on weight. Our parcel carrier is ParcelForce. 
  • We charge £4.50 standard postage and packing for each order.
  • If you miss your delivery, ParcelForce will try to leave your parcel with your neighbour. If this is not possible, they will deliver to your nearest post office. If you don't have a local post office, they will try again the next day.

 

International Customers

Your delivery charge will vary depending on the weight of your order and will be confirmed before you complete your online purchase.

Please note: online orders are not available for customers based in South Africa. Please contact our International Customer Services team for a quote, on +44 (0) 1279 623925 or e-mail icsorders@pearson.com 

 

Order History

If you are an existing customer you can find your order history on the website.

 

All orders on an educational establishment account

  • Visit the MyAccount section of the website and enter your establishment account number. You will be able to find this on any invoices from us. If you have used our ecommerce system, it will be on your order confirmation email. It will consist of a string of numbers ending with the letter S.
  • You will now be able to see all the orders made on that account number. This includes orders made on the website, through an order form, through your local Pearson consultant or on the phone with Customer Services.
  • Orders awaiting dispatch from our warehouse shows when your outstanding orders will be sent to you.
  • Orders dispatched from our warehouse shows which orders have already been sent to you. If your order was sent by Securicor, you can follow a link to the Securicor website to track your parcel.
  • Inspection order returns shows all the inspection/approval copies that have been ordered by your establishment. It will show whether these are returned, paid for, or outstanding.

 

All orders by an individual customer using a credit or debit card

  • Visit the MyAccount section of the website and enter your customer number. You will have received this number in your order confirmation email. It will start with the letter X.
  • You will now be able to see all the orders made on that account number. This includes orders made on the website, through an order form, through your Pearson local consultant or on the phone with Customer Services.
  • Orders awaiting dispatch from our warehouse shows when your outstanding orders will be sent to you.
  • Orders dispatched from our warehouse shows which orders have already been sent to you. If your order was sent by Securicor, you can follow a link to the Securicor website to track your parcel.

 

Online orders

  • If you are only interested in your online orders, you can check your order history in
  • Simply click on Online order history. You will need your email address and password.
  • If you have forgotten your password, click on Forgotten password. We will email your password to you.

 

Returns

UK Schools - Inspection/Approval orders

  • Inspection/Approval orders can be returned FREE at any time during your evaluation period.
  • Simply complete our online form and we will arrange for collection of your goods.
  • To check the status of your inspection/approval order, simply visit MyAccount with your account number.

 

UK Schools - Firm orders

  • Firm orders must be returned within 30 days of the date you receive the goods and at your own cost. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken.  We will only accept the return of such items once they have been opened if they are faulty.
  • Please return to: Pearson Returns, Pearson Distribution Centre, Central Park, Rugby, Warwickshire, CV23 0WB, ensuring that copy of the invoice is included.
  • Online resources: You may cancel for a full refund any order for online resources within 30 days after you pay for them. If you want to cancel your contract, please notify us by email at digital.orders@pearson.com, setting out your order number and details of the cancelled items, or by submitting this cancellation form (form opens in a new window). Once you have cancelled you will have no further access to the online resource.
  • Downloads (e.g. ebooks): You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts.

 

Credit Card Customers

  • Items must be returned in their original condition within 30 days of the date you receive the goods. You are responsible for the return postage cost. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken.  We will only accept the return of such items once they have been opened if they are faulty.

  • Please return to: Pearson Returns, Pearson Distribution Centre, Central Park, Rugby, Warwickshire, CV23 0WB, ensuring that copy of the invoice (or a printout of your online digital receipt) is included.

  • Online resources: You may cancel for a full refnd any order for online resources within 30 days after you pay for them. If you want to cancel your contract, please notify us by email at digital.orders@pearson.com, setting out your order number and details of the cancelled items, or by submitting this cancellation form (form opens in a new window). Once you have cancelled you will have no further access to the online resource.

  • Downloads (e.g. ebooks): You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts.


Customers outside the UK

Please contact our Customer Service Department on:
Phone: +44 1279 623925
Email: icsorders@pearson.com

 

Damaged items

Customers in the UK

To return a damaged item, contact Customer Services on 0845 630 1111 (calls cost 3p per minute plus your phone company's access charge), email enquiries@pearson.com with your invoice number or complete our online form. We will send you a replacement copy, and arrange for the damaged item to be collected. 

 

Customers outside the UK

Please contact our Customer Service Department on:
Phone: +44 1279 623925
Email: icsorders@pearson.com 

 

Application to open an account

We offer account facilities to regular customers at educational establishments.  Accounts are opened entirely at our discretion. You can find out more about the benefits of having an account, and apply online here . Most UK educational establishments already have an account with us, so please do check with your Bursar or Finance Officer first.

 

Payment methods 

 

Can I order on the website using my establishment's account?

Yes - you can make both firm or inspection/approval orders on the website using your establishment's account.

When you have all the products you want in your shopping basket, click on "go to checkout". We will then ask for your email address, and will ask what type of customer you are. Simply click on "I'm ordering from a UK educational establishment account". We will be asking for your establishment postcode, so make sure you have it to hand!  

 

Can I order on the website using my credit/debit card?

Yes - you can make a firm order for any of our products using the following credit/debit cards:

Visa
Mastercard
Maestro

When you have all the products you want in your shopping basket, click on "go to checkout". We will ask for your email address, and then will ask you what type of customer you are. Simply click on "I'm ordering as a private individual using a credit or debit card". We will then take your address and credit card details, and your purchase will be charged to your credit card. There is a standard £3.00 delivery charge on credit/debit card orders.

Please note:
Inspection/approval orders cannot be made using a credit/debit card. These can only be made by individuals ordering on an educational establishment account. 

 

Inspection, approval, free trials and evaluation

 

Many of our products are available on evaluation for our UK-based educational account customers. There are a range of evaluation options depending on the type of product you are interested in.

 

Free trials

The free trials service applies to online products. You receive a login which gives you FREE access to try the product to evaluate how it will work with your students. Most online products offer a 60 day trial, but Bug Club and Heinemann Active Maths offer a 90 day trial.

 

 

Approval

The approval service applies to Evaluation Packs, Teacher Resource Packs or other resources which are usually bought singly. At the end of your evaluation period (60 days for Secondary schools and FE Colleges, 30 days for Primary schools) you can:
  • Pay for the item or
  • Send it back in good condition FOR FREE. You can log in to MyAccount with your establishment number and arrange collection online. 

 

Inspection

The inspection service applies to resources you may want to adopt in class sets. You can evaluate each title for the evaluation period (60 days for Secondary schools and FE Colleges, 30 days for Primary schools) and then:
  • Pay for it or
  • Send it back in good condition FOR FREE. You can log in to MyAccount with your establishment number and arrange collection online.   

Ordering on evaluation

Simply find the series or programme you are interested in, click on the Try tab, and visit the "evaluation copies" section.

 

Becoming an account holder

If you would like to take advantage of the evaluation service, you can apply to become an account holder.

 

Evaluation for educational establishments outside the UK

International Schools - please contact customer services on +44 1279 623925
or e-mail icsorders@pearson.com if you wish to see an item under these terms.

 

What are Evaluation Packs?

Evaluation Packs contain samples of the items within a course to help you evaluate effectively, and are priced at a substantial discount. They are available on approval  and are FREE to return.

 

Online subscriptions for international customers

 

If you’re based outside the UK you will need to phone our Customer Services team to order your online subscription – these are not currently available to order from this website. Please call the team on 0845 223 224 between 0830 and 1730 GMT Monday to Friday.

 

 

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