Online Bookshop Terms & Conditions

We will do our best to fulfil your order but cannot guarantee to do so. Our delivery dates are only estimates. No order is accepted by us unless and until confirmed by us in writing (either by invoice submitted with goods delivered, email or otherwise).

 

Pearson Education Limited VAT registration number is GB278 5371 21.Prices are as stated from time to time on this Website and are subject to change without notice. Post and packing charges are also indicated separately on the invoice you will receive on supply/with the goods or on your digital receipt.

The price stated on our Website is exclusive of any applicable value added or other sales tax. However, we will show the final price less any applicable discounts and including all delivery costs and the breakdown of any applicable value added tax (VAT) payable with your order on the page before you submit your order and on the invoice you will receive on supply/with the goods or on your digital receipt.

 

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them. In the case of online resources and electronically delivered products or services, see below.

If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.

If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.

Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.

We reserve the right to provide a paperback version where no hardback is available, in which case we will charge the paperback price.

If a paperback version is ordered, but is not available, we may send the customer the hardback version at the paperback price.

If for any reason you are not satisfied with your purchase, you have a right to cancel your contract. In the case of physical product, simply return it to us in its original condition within 30 days from the date of purchase (but no later) unless you are a private individual in the EU dealing as a consumer, in which case you may return the physical product within 7 days of receipt of the goods if that is later than 30 days from the date of purchase, but no later.

In the case of CDs, DVDs, videos and any other audio, video, multimedia or software products sold in hard copy form, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty.

We will issue a full refund for the price of the item or supply you with a new one, at your option. You will have to bear the return postage cost unless the return is the result of our error (including faulty or damaged goods), in which case please contact us on 0845 630 1111 and we will arrange a free of charge collection. Please enclose either (i) a copy of the paper invoice enclosed with the delivery, or (ii) a printout of the online digital receipt. The package should be securely wrapped and sent to:

Returns
Pearson Distribution Centre
Central Park
Rugby
Warwickshire
CV23 0WB

United Kingdom

We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.

In the case of other digital or electronic product or services, please see clause 8 below.

In the case of events, seminars and conferences (“Events”), please see clause 7 below.

 

7. Events  

Our ability to meet dietary requirements is subject to availability at venues. We can only forward dietary requirements to the venues where bookings are received at least 14 days before the Event date.

You are responsible for informing us of any disability access requirements any of your delegates may have. We will pass these on to the venue concerned. However, we are not liable if any individual is unable to access the venue premises for any reason.

 

We may allow you to substitute a delegate to an Event upon notification to us at no additional charge at our absolute discretion.

If you do not attend an Event, the full fee remains payable.

You may cancel your booking at any time within 14 calendar days of sending us your booking request except that we will NOT accept any cancellations less than 10 days before an Event. If you wish to cancel, please send us the contact details you provided as part of the booking process. We will not make any refunds if a delegate cancels 15 or more calendar days after booking an Event, or if the Event falls within 10 days of the date you cancel.

Events are subject to cancellation or rescheduling at our discretion. If the Event is cancelled, we will credit any Event fees paid to you as soon as possible. If the time, date, venue or content of the Event is changed subsequent to your booking, you will be notified and given the option to cancel your booking for a full refund. We shall not be liable for any additional loss or damage resulting from such cancellation or changes.

Pearson and its licensors own all copyright and all other intellectual property rights in all training materials provided in connection with an Event. You agree not to reproduce, sell, hire or copy such training materials (in whole or in part) and not to use such materials except for the purposes of post-Event reference.
Personal belongings or other items brought with you to Events are at your own risk and we accept no responsibility in relation to their loss or damage, whether at our premises or otherwise.

 

 

Online resources or digital files for download or similar services will only be made available to you once your payment has been authorised. No contract of any kind between you and us is formed unless and until you make payment for such products or services.

You acknowledge that such items may include security technology which ensures that they may only be used in accordance with the applicable licence rights. Please refer to the product’s or services’ specific terms of supply.

 

If you are a consumer in the EU you may cancel for a full refund any contract for digital or online products or services within 7 working days after you pay for them, provided you have not already started to access or download the online/digital products.  You may not cancel if you have started to access or download an online resource.  Please notify us by email at enquiries@pearson.com| if you wish to cancel a contract or request a refund for such products or services. 

 

If you have purchased a subscription to an online subscription service, please refer to any additional cancellation terms that may be included in the description of that service.

 

You may not cancel any purchase of a download after your payment has been confirmed and may only return a download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our helpdesk and, where this is due to our default, we will replace or refund the download.

All software supplied to you through this Website is our property or that of our affiliates or of third parties who have granted us rights and is protected by United Kingdom and international copyright laws. You will only own any disk on which the software is supplied.

(a) Where we agree to open a credit account for you, we may set and vary credit limits for any account and may refuse to supply any order which causes the account to exceed the current credit limit. We may also withhold supplies if the customer is in breach of these terms and conditions or fails to make any payment by the due date

(b) Unless otherwise agreed in writing, the customer shall pay the total amount stated on the invoice by the date for payment stated on the invoice. Payment shall be in pounds sterling drawn on a bank based in the UK. We may charge interest on overdue payments at the rate of 4% above National Westminster Bank's base lending rate from time to time and shall be entitled to recover from the customer all expenses (including legal costs) incurred in enforcing payment.

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods or services ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence.

 
We do not make any representation or give any warranty or undertaking as to the quality of the goods, their correspondence with description or fitness for purpose, or that the goods are not defamatory, injurious, obscene or unlawful, or that any trade marks or copyright used on or in connection with the goods do not infringe any intellectual property rights not owned by us.

In the case of software or other downloadable electronic product, we do not make any representation or give any warranty or undertaking that the functions of such product meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You assume responsibility for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.

As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss (including but not limited to loss of profits, business, revenue, goodwill or anticipated savings) howsoever caused.

We will have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

You are not permitted to remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, know how and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.

If you wish to contact us (other than for returning goods, in which case you should use the address above), our address is Pearson Education Limited, Halley Court, Jordan Hill, Oxford, OX2 8EJ or you can telephone Customer Services on +44 (0)1865 888000, or e-mail websitesupport@pearson.com

Our registered office address is:

Edinburgh Gate
Harlow
Essex
CM20 2JE

A company registered in England and Wales under number 872828
VAT Number GB 278 53 71 21