Getting in touch with us
Talk to Our Support Teams
To get help from one of our support teams, please visit the Pearson UK Community Portal. This portal is home to a variety of help articles and allows you to create and track cases with our support teams.
For an issue with a physical order, such as a set of printed textbooks, or to get help with invoices and returns:
Contact us about Order Queries
To reach out about an issue with a digital product, such as an ActiveLearn subscription:
Contact us about Digital Learning
If you have a visually-impaired student, please visit the Royal National Institute of Blind People (RNIB) website for further help.
If you have a student with different accessibility needs and are using an ActiveLearn product, please contact Digital Learning & Support and we will try to help find a solution for you.
Tracking Your Order
To track your order, query and invoice, or make a claim that you have recieved damaged or incorrect goods, Log in to myaccount.
We're here to help with any questions you have about our certificate services.
Sales for Secondary, FE, & Work-Based Learning
Pearson offices in the UK
Our head office is at:
Tel: +44 (0)20 7010 2000
Where We Are | Pearson UK