Getting in touch with us

Talk to Our Support Teams

To get help from one of our support teams, please visit the Pearson UK Community Portal. This portal is home to a variety of help articles and allows you to create and track cases with our support teams.

For an issue with a physical order, such as a set of printed textbooks, or to get help with invoices and returns:

Contact us about Order Queries 

To reach out about an issue with a digital product, such as an ActiveLearn subscription:

Contact us about Digital Learning


Accessibility Questions

If you have a visually-impaired student, please visit the Royal National Institute of Blind People (RNIB) website for further help.

If you have a student with different accessibility needs and are using an ActiveLearn product, please contact Digital Learning & Support and we will try to help find a solution for you.


Data Processing

Please see the Digital Learning Services Privacy Policy for details on how to enquire about how Pearson handles data processing and protection.


Tracking Your Order

To track your order, query and invoice, or make a claim that you have recieved damaged or incorrect goods, Log in to myaccount.


Certificate Services

We're here to help with any questions you have about our certificate services.


Sales for Secondary, FE, & Work-Based Learning


Pearson offices in the UK

Our head office is at:

80 Strand

Tel: +44 (0)20 7010 2000

Where We Are | Pearson UK


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