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On this page you'll find curriculum materials to support you in your BTEC qualifications.
Within this series you'll find your curriculum support publications for your BTEC Apprenticeship in Customer Services, including specification and sector guide.
Our BTEC Specialist qualifications from Levels 1-3 in Customer Services are designed for people working in, or aspiring to work in, customer service related roles.
The BTEC Speciialist qualifications in Contact Centre Operations provide an introduction to the contact centre environment, enabling learners the develop essential knowledge such as personal responsibilities, the principles of health and safety, and improving personal effectiveness.
The BTEC Firsts in Business are designed to introduce level 2 learners to working in the sector or prepare them for further study.
BTEC Level 3 Nationals in Business are vocationally related qualifications that will help students develop deep, specialist, practical skills and understanding and can be taught alongside A Levels.
Edexcel BTEC Specialist qualifications make explicit the link between theoretical learning and the world of work by giving learners the opportunity to apply their research, skills and knowledge to work-related contexts and case studies.
The Edexcel BTEC Level 2 and 3 in Retail Knowledge (QCF) gives learners the opportunity to develop a range of skills and techniques as well as personal skills and attributes essential for successful performance in working life within retail.