This resource package has been created to support learners enrolled on the Customer Service Practitioner Level 2 programme.

A total solution for those taking the new 2010 NVQ/SVQ Business and Administration standards, at both Levels 2 and 3, and the new Customer Service standards, at Level 2.

The standards have changed and so have our books!

Brand new, full-colour student books with free CD- ROMs to support the new S/NVQ Business & Administration standards at Level 2 and 3.

"Invaluable support for learners and assessors, and ensures full preparation for the NVQ and Technical Certificates."
Margaret Reid, Consultant in Administration, Technical Certificates and Key Skills to a leading awarding body.

These Candidate Handbooks cover all mandatory units and a range of optional units with case-studies, engaging features and portfolio tasks so learners develop the required knowledge for the Team Leading and Management qualifications.