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On this page you can find all our NVQ resources for Business Administration and Customer Service.
EPA Practise and Prepare resources for Business Administrator Level 3 offers training providers and FE Colleges with a package of resources to help apprentices enrolled on the Business Administrator Level 3 apprenticeship standard prepare for their End-point Assessment (EPA).
Apprenticeship Business Administrator Level 3 Handbook provides apprentices with all the support they will need throughout the on-programme component of the Business Administrator Level 3 apprenticeship standard.
Apprenticeship Team Leader/Supervisor Level 3 Handbook provides apprentices with all the support they will need throughout the on-programme component of the Team Leader/Supervisor Level 3 apprenticeship standard.
EPA Practise and Prepare resources for Team Leader/Supervisor Level 3 offers training providers and FE Colleges with a package of resources to help apprentices enrolled on the Team Leader/Supervisor Level 3 apprenticeship standard prepare for their End-point Assessment (EPA).
Apprenticeship Customer Service Practitioner Level 2 Handbook provides apprentices with all the support they will need throughout the on-programme component of the Customer Service Practitioner Level 2 apprenticeship standard.
EPA Practise and Prepare resources for Customer Service Practitioner Level 2 offers training providers and FE Colleges with a package of resources to help apprentices enrolled on the BCustomer Service Practitioner Level 2 apprenticeship standard prepare for their End-point Assessment (EPA).
A total solution for those taking the new 2010 NVQ/SVQ Business and Administration standards, at both Levels 2 and 3, and the new Customer Service standards, at Level 2.
The standards have changed and so have our books!
Brand new, full-colour student books with free CD- ROMs to support the new S/NVQ Business & Administration standards at Level 2 and 3.
"Invaluable support for learners and assessors, and ensures full preparation for the NVQ and Technical Certificates." Margaret Reid, Consultant in Administration, Technical Certificates and Key Skills to a leading awarding body.
These Candidate Handbooks cover all mandatory units and a range of optional units with case-studies, engaging features and portfolio tasks so learners develop the required knowledge for the Team Leading and Management qualifications.