Series Name

EPA Practise and Prepare Resources for Customer Service Practitioner Level 2

Get all the guidance and support that apprentices need to prepare for their End-point Assessment (EPA).

This resource package has been created to support learners enrolled on the Customer Service Practitioner Level 2 programme                  

The resource package includes practice assessment materials to Download_free_sample_content_CTA_v3support learners in preparing for the end-point assessment (EPA) at the end of their 12 month programme of learning. The resources are available both online and as downloadable zip files - so flexible whatever your requirements.

For the tutor / formative assessor, these resources will:
  • offer the structured activities that can be adapted to support the EPA process and the learner
  • link to the standards for Customer Service Practitioner Level 2
  • help identify pass and distinction levels
  • include exemplar materials for each module
  • allow the tutor / formative assessor to make their own judgements on how resources will be used given a non-prescriptive approach
  • help to prepare the learner for all elements of the EPA:

    • the professional discussion
    • the observation
    • the apprentice showcase
For the learner, these resources can be used to:
  • explain how to prepare for and take part in the EPA
  • help organise their evidence as part of the apprentice showcase
  • provide insight on what is expected during observations
  • guide professional discussions
  • support the creation of a reflective journal

These resources are independent of Pearson's end-point assessment service. Choosing Pearson as the EPAO for the standard is not conditional on access or purchase of these resources.


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