Help

Important advice for Pearson customers

In early May, we advised that we would be making some improvements to our internal systems. The work we needed to carry out is nearing completion, and we’re doing everything we can to ensure any orders delayed as a result of this work will arrive before the end of the summer term.

If you have questions about an existing order, please get in touch with a member of the Customer Services team.

Thank you for your patience, and we apologise for any inconvenience.

Last updated: June 18, 2018

What are you looking for?

• Need help using the website? Our help guide  has answers to most of your queries.
• Got queries about shopping with us? See our how to order pages for information on different ways to shop, payments, returns, discounts and other topics.
• Need help with a digital product? Go to the Digital Product Support Centre for help guides to all our major products.

Still having problems?

Can't find what you're looking for here? Simply email enquiries@pearson.com or contact our Customer Services Department on  +44 (0)845 630 1111.  Calls cost 3p per minute plus your phone company's access charge.