Help

What are you looking for?

• Got queries about shopping with us? See our how to order pages for information on different ways to shop, payments, returns, discounts and other topics.
• Need help with a digital product? Go to the Digital Product Support Centre for help guides to all our major products.
• Need help with our Replacement Certificate service? Go to the Qualifications student support area for help.

Still having problems?

Can't find what you're looking for here? Simply email enquiries@pearson.com or contact our Customer Services Department on  +44 (0)845 630 1111.  Calls cost 3p per minute plus your phone company's access charge.

Certificate services

We're here to help with any questions you have about our certificate services.