Returns

UK Schools - Inspection/Approval orders

Inspection/Approval orders can be returned FREE at any time during your evaluation period.

To check the status of your inspection/approval order, simply visit MyAccount with your account number.

UK Schools - Firm orders

Firm orders must be returned within 30 days of the date you receive the goods and at your own cost. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken.  We will only accept the return of such items once they have been opened if they are faulty.

Returns of Product should be sent to:

Kuehne + Nagel - Pearson EindhoutEindhoutse Heide 1BE-2430 Eindhout, Belgium.

Returns for UK customers should be sent to:

Pearson Eindhout BE-2430c/o Kuehne + Nagel Ltd Unit 3, 15 - 23 Claudius Way Wellingborough Northants NN8 2DH.

Online resources: You may cancel for a full refund any order for online resources within 30 days after you pay for them. If you want to cancel your contract, please notify us by email at digital.orders@pearson.com, setting out your order number and details of the cancelled items, or by submitting this cancellation form (form opens in a new window). Once you have cancelled you will have no further access to the online resource.

Downloads (e.g. ebooks): You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts.

Credit Card Customers

Items must be returned in their original condition within 30 days of the date you receive the goods. You are responsible for the return postage cost. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken.  We will only accept the return of such items once they have been opened if they are faulty. 

Damaged items

Please contact us regarding returns.

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