Ways to Order
How to order from the Website
There are different ways that you can order your products.
From series/programme pages
Browse to the series you are interested in and click on the Buy tab. Scroll down to the product(s) you want to buy, type in your quantity, and click on Add to basket. If you are ordering on an establishment account and would like to order an inspection/approval copy or free trial, simply click on the Try tab instead, and follow the link to evaluation copies. Don't forget you can only order one copy of any evaluation title.
Using "Fast shop"
If you have a list of ISBNs to order, simply type in the ISBNs that you require into the online order form, select your quantity, and click Add to basket.
When you have all the items you require, click on View basket.
Click the Go to Checkout button and follow the instructions on screen.
Once you have inputted your details, you will see your shopping basket again. At this stage, you have the option to add in a reference number, or purchase order number, which will be quoted on your invoice.As we now have your full details, we'll also display your VAT and delivery charges. (NB: Customers in Germany and Sweden please see special note).
You have plenty of time to alter the order details or change your mind. You can remove items from your shopping basket at any time. Don't forget to click recalculate after you have deleted any items.
Once you have placed items in your shopping basket they will remain there for 60 days.
To process your order, simply click the Complete your Order button.
Once you have placed your order you will automatically receive a confirmation email, containing your order and delivery details.
Email your shopping basket
You can now email the contents of your website shopping basket to a colleague. They can follow a link in the email to open our website on their computer - but with your products in their shopping basket! Find out more about emailing your shopping basket.
Purchase order numbers in ecommerce
Need to add a purchase order number to your order? On the last page of ecommerce there is an option to do this, and the number will be added to your invoice.
Online subscriptions for international customers
If you’re based outside the UK you will need to phone our Customer Services team to order your online subscription – these are not currently available to order from this website. Please call the team on +44 1279 623925 between 0800 and 1700 GMT Monday to Friday.
Other ways to order
Customers ordering in the UK
Please contact our customer service department.
Online: We have developed a new web order formyou can use to have your order sent straight to our orders department, please use this form:
Send us your order
If you are having trouble placing your order through our other methods you can phone us at 0845 630 1111 to place your order over the phone. (Calls cost 3p per minute plus your phone company's access charge)