To help us give you the best possible support, please use the form below to get in touch. We will aim to resolve your problem quickly or, for more detailed problems, we will call you back as soon as possible.

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About you

Alternatively you can get in touch by phone or email. Our digital support team are available from 8 am to 5 pm Monday to Friday (excluding bank holidays).

Help with your subscription, or with setting up and getting started:
  email, tel. 0345 478 8802*
Help with troubleshooting or technical queries:
  email, tel. 0845 313 8888*
Customers outside the UK:
  phone +44 1279 623980*, or visit

Please provide as much detail as possible in your email:

the product you are using (e.g. ActiveLearn Digital Service)
the nature of the problem, including any error messages that have appeared
the steps you have already taken to solve the problem
the computer being used (e.g. which version of Windows, which browser)
your contact details including a telephone number

Where we do need to call you, if possible, please be at the computer or workstation that is experiencing technical difficulty.


* Calls to 0845 numbers cost 3p per minute, plus your phone company's access charge. International call charges vary.