BTEC Level 2 Technical Certificate in Business Customer Services Operations

£16.29 + £1.25 UK VAT

Packed with practical activities and planning support to help you deliver these exciting new qualifications.

  • A complete unit-by-unit course companion for learners.
  • Helps prepare learners for specific job roles.
  • Includes ‘Hands on’ and ‘Ready for Work?’ features to develop practical skills.
  • Assessment practice activities and dedicated ‘Getting Ready for Assessment’ sections support preparation for assignments, tasks and external tests.
  • Your Learner Handbook also includes an ActiveBook (a digital version of the Learner Handbook) - ideal for revision and reforcement of key skills.

Covers all four units:

Unit 1: The Customer Service Environment

Unit 2: Delivering Customer Service Face to Face

Unit 3: Delivering Digital Customer Service

Unit 4: Improving Customer Services 

 

Part of BTEC Technicals in Business

Product details

ISBN:9781292197401
Availability:Available
Production date:October 2017
Format:Pack