For... |
Return period from the date of purchase |
Schools & Trade (UK and Europe) |
12 Months |
Schools & Trade (Other Countries) |
15 Months |
Individuals (Everywhere) |
1 Month |
Physical (printed) products must be returned at your own cost in resalable condition and with the original receipt. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken. We will only accept the return of opened items if they are faulty.
For Products Purchased with Credit Cards
Items must be returned in their original condition within 30 days of the date you receive the goods. You are responsible for the return postage cost. Returned items must be in resalable condition and with the original receipt. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken. We will only accept the return of opened items if they are faulty.
Returning a Physical Product
Pearson Returns
Kuehne + Nagel Eindhout
Eindhoutseheide 1
2430 Eindhout
Belgium
Please include a copy of the International Returns Form within each parcel:
Download: International (Europe) Returns Form
Pearson Returns
GXO Logistics
3B Wood Lane
Erdington
Birmingham
B24 9 QL
Please include a copy of the UK Returns Form within each parcel:
Download: Pearson UK Returns Form
It may take up to 4-6 weeks to process a credit or refund after receiving a return. Once processed, refunds are normally issued to credit cards within 3-5 working days.