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Returns

Printed Products

 

For...

Return period from the date of purchase

Schools & Trade (UK and Europe)

12 Months

Schools & Trade (Other Countries)

15 Months

Individuals (Everywhere)

1 Month

Physical (printed) products must be returned at your own cost in resalable condition and with the original receipt. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken. We will only accept the return of opened items if they are faulty.

For Products Purchased with Credit Cards

Items must be returned in their original condition within 30 days of the date you receive the goods. You are responsible for the return postage cost. Returned items must be in resalable condition and with the original receipt. CDs, DVDs, videos and other physical software products must be returned unopened, with the seal on the goods unbroken. We will only accept the return of opened items if they are faulty.

 

Cancellations for Digital Products

  • You may cancel any order for online resources within 30 days of payment.
  • Most online resources cancelled within 30 days may be fully refunded.
  • You may not cancel an order for a downloadable resource (such as an ebook) once payment has been confirmed, as after payment you will have been able to download your purchase.
  • Refunds for ActiveLearn subscriptions will be assessed on a case-by-case basis.

Returning a Physical Product

 

Returns for International (Non-UK) customers should be sent to:

Pearson Returns
Kuehne + Nagel Eindhout
Eindhoutseheide 1
2430 Eindhout
Belgium

Please include a copy of the International Returns Form within each parcel:

Download: International (Europe) Returns Form

 

Returns for UK customers should be sent to:

Pearson Returns
GXO Logistics
3B Wood Lane
Erdington
Birmingham
B24 9 QL

Please include a copy of the UK Returns Form within each parcel:

Download: Pearson UK Returns Form

It may take up to 4-6 weeks to process a credit or refund after receiving a return. Once processed, refunds are normally issued to credit cards within 3-5 working days.