Error: 1720 There is a problem with this

 

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Symptom(s):

When trying to install the ITR software, during the Easiteach installation the below error message appears?

 

"Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.  Custom action CustSetDBSERVER3 script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting. FileSystemObject ' Line 2, Column 13"

 

Cause:

This error is caused by a missing or corrupt Windows Installer file on the machine, which is required for installations.

 

Resolution:

Please download and install the latest Windows Installer script file in order to eradicate this error. The file can be downloaded from the Microsoft web site by clicking the link below.

 

Windows Script 5.6 for Windows XP and Windows 2000 - download|

 

If the above fails to resolve the problem, please contact the Digital Support team who will post you a replacement CD-ROM.

 

Telephone: +44 (0) 845 313 8888
E-mail: digital.support@pearson.com|
To request a call back please complete the online form|
Office Hours: 8.30 - 17.30 Monday to Friday (excluding bank holidays)